Heres how it works. Whenever someone buys a new policy with us, we ask them to rate their experience of our service out of 10 10 being the best. We also ask each customer if they think theres anything we could do to improve our service. Each month were going to give you a rundown of the feedback we get, right here on the blog.
So far this month (September), weve received more than 250 pieces of feedback. The average service rating is currently just above 9 out of 10. Weve received several ideas for improvements too. You can read some of them below, together with thoughts on each from our Managing Partner.